REFUND POLICY


You can always contact us for any return question at info@welcometohellfest.com.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

In order to exchange ticket variant you may request to upgrade or downgrade ticket by contacting us via email at info@welcometohellfest.com

Refunds

Refunds are available up until 14 days after purchase is made. Thereafter, refunds are not accepted.

To start a return, you can contact us at info@welcometohellfest.com. If your return is accepted, we’ll send you a confirmation email along with refund receipt from your previous purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Followed by a confirmation email along with refund receipt from your previous purchase.

Please remember it can take some time for your bank or credit card company to process and post the refund.